Why Do We Ignore "Best Practices"? - Susan Cramm - Harvard Business Review
Why does management behavior often diverge from "broadly accepted" theory or best practice?
This question hit me over the head (once again) during a conversation with a talented, young CIO about a big project that was significantly late and over budget. Ask anyone experienced in the world of IT or change management, and they will tell you that the best way to pull off a big project is to break it up in to a series of small ones. Yet, this CIO decided to push forward with an approach that he knew was risky and likely to stumble and possibly fail. When I asked him why he pursued this course, he answered, "The other approach would have taken too much time." Of course, the perception of "too much time" is relative and based upon others' expectations. Right now, this CIO is taking "too much time" explaining to his board why he and his team are failing to deliver a better result.
Susan Cramm is the founder and president of Valuedance and a recognized industry expert on information technology leadership and coaching.
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Best practices? ..manage the change & change the manage!
