How Will "Augmented Reality" Affect Your Business? - John Sviokla

This post was co-authored with Anand Rao.

My colleague Anand and I think that augmented reality is going to be a big deal for businesses. What is it? It is the idea that locations, devices, even the human body will be "augmented" by linking and overlaying additional information on top of "regular" reality.

For example, this month's Esquire will have visual codes embedded in the text — even on the cover — which you can hold up to your computer's camera. The computer will read the codes, and take you to a video or other information linked to that magazine "location." Is this just a gimmick? After all, the physical magazine is a great way to create a link to more comprehensive content. The magazine cannot afford to put too much information between its covers, but it can put as many pointers as it wants to more content. This basic notion is very, very powerful. (See the great post on this topic by Gary Hayes which inspired our thinking.)

Anand and I think augmented reality will change at least the following five things:

1. The nature of advertising. We know that if you're an advertiser, you want to allow people to transact while their attention has been caught by your product or service. The beauty of augmented reality is that it allows any advertiser to bring the possibility to purchase much closer to the advertising stimulus. So, if I'm reading an interesting article in a magazine and there is an add with a visual code on it, I can then scan it with my BlackBerry or my iPhone and order it immediately.

2. The nature of location. The GPS revolution in cars has already created a low fidelity version of augmented reality by enabling maps in any car that wants them. You are already starting to see applications available on advanced phones that allow an individual to hold their phone up to a location so that the information about the location is overlayed on the screen:

Right now these are focused on tourism, but it does not take a lot of imagination to see that any sales or service force would love to be able to walk up to a building and understand the nature of the potential customers inside, or installed products to be serviced.

3. The nature of healthcare. One of the great problems with healthcare is the lack of information at the point of service. It is only a matter of time before you will have the option to link your medical information to you. There is cheap, available bio recognition technology which will allow someone to swipe their finger, or speak into their phone to identify themselves, and then to allow the doctor to have information available to them — just like Esquire allowed for the ads to be tagged to a page.

4. The nature of relationships. The next natural extension of Salesforce.com would be to have a person be able to either scan in a face (face recognition software is standard issue now with many photo products, including Apple's iPhoto) and then provide the salesperson with the best available background search on the individual whose information may be out on Facebook, LinkedIn, or other social networks. Also, if you are like my friend and Diamond Fellow Gordon Bell, who has taken his whole life digital (documented in his book Total Recall, which just came out), you can link any face to all you know about that person.

5. The nature of knowledge. Much of the knowledge we need to do our jobs is not available because we have a hard time getting access to it at the right time. BMW did a concept piece on augmented reality where a mechanic is replacing a fan while wearing special glasses which project the instructions onto the car as he looks at the engine compartment. Our understanding is that this is not operational, but something like it will come.

Why are we so bullish? The military has been augmenting the battlefield for some time, and now with advanced GPS devices, better telecommunications and hand-held devices that have enough display and computing power to make things interesting, we think we are at the beginning of a boom market in augmented reality. So the question becomes, is your firm thinking about how advertising, selling, products and service will change when you can overlay the right information, at the right time and in the right form — everywhere?

What do you think? Are we at the beginning of a revolution — or is augmented reality an idea that will always be in the near future, but never here?

via blogs.harvardbusiness.org

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